Franchise Support
Papa John's support system is designed to support all of your business needs. Papa John's strives to constantly improve the support we provide to our franchise family. Our Vice President, Non-Traditional Operations is supported by Non-Trad-specific Franchise Business Directors, who provide complete business consulting support for our Non-Trad franchise groups. Their primary focus is to analyze evaluation results, marketing data and training information and then work with franchisees to create business strategies and tactics to help improve an organization's operations, marketing, people development, financial opportunities and training effectiveness.
Restaurant Openings
Papa John's provides customized assistance to our Non-Trad franchise community regarding site layout, construction management and equipment. Papa John's approves every equipment floor plan and offers architectural services, if desired. If the franchisee chooses a local architect, our Restaurant Design Consultant is available for consultation as needed.
Once the proper site has been selected and approved, Papa John's helps to guide the franchisees through the build-out of their restaurant. Regular communication during the build-out process is one of the keys to a successful opening.
PJ Food Service
PJ Food Service provides one-stop shopping for virtually all of the ingredients and supplies used in Papa John's restaurants. Our traditional, fresh pizza dough is typically delivered (along with other ingredients, paper items, smallwares and even cleaning supplies) twice per week to each restaurant. The PJ Food Service team is committed to providing the entire Papa John's family of restaurants with superior service and the finest quality ingredients at the best possible prices. Certain Non-Trad menu items may be approved and sourced through other suppliers, as well.
Preferred Marketing Solutions
Papa John's commitment to quality extends well beyond the "Better Ingredients" that make our "Better Pizza." To ensure superiority in every aspect of our business, Preferred Marketing Solutions offers print and promotional items as well as uniforms and training materials to franchisees. Free-standing inserts (glossy inserts generally delivered via mail or inserted into newspapers), box-top coupons, door-hangers and ingredients flyers are just a few of the many items available through the Preferred Marketing Solutions Print Team.
Information Systems Services
Papa John's Information Systems (I.S.) department offers a wealth of technological resources to our franchise family. We offer the same in-store technology, the Papa John's PROFIT System™, system wide, providing a solid, state-of-the-art system platform for pizza restaurant management. The I.S. team installs and provides training on the Papa John's PROFIT System™ in each restaurant and also offers ongoing support through the Papa John's Help Desk. The Help Desk 888 hotline is staffed 24 hours a day, seven days a week.
Other Information Systems services available to franchisees include: Field Maintenance Support, Automated Commissary Order System, Online Ordering, Customer Opportunity Desk and Geographic Mapping Services.
Alternative POS Systems may also be considered and approved for Non-Trad locations.
Risk Services
Papa John's requires franchisees to maintain insurance coverage. For the convenience of our franchise family, Risk Services Corp., a wholly-owned subsidiary of Papa John's International, offers a property and casualty insurance program. The Risk Services team acts as a resource to all Papa John's franchisees to assist in insurance related matters.
Quality Management
Papa John's Quality Management department is made up of three functional teams: Research and Development (R&D), Quality Assurance (QA); and Quality Control (QC).
The R&D team is focused on developing quality products worldwide. This includes developing ways to make existing products better, developing new suppliers to meet our international growth, and developing new products that are on strategy with the Papa John's brand.
The QA team is responsible for maintaining product quality worldwide. They ensure all ingredients meet Papa John’s high quality specifications before they are shipped to our restaurants.
